Frequently Asked Questions
Everything you need to know about shopping with the SDE shop.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal and Apple Pay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I contact customer support?
Our support team is available via email at support@thesdeshop.com or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.